FAQ
What is your exchange and return policy?
You have 30 days to return or exchange an item. Buyer is responsible for return shipping costs and any loss in value if an item isn't returned in original condition.
How can I get something that is sold out?
If you want a product that you see is sold out, email us. We may have the supplies on hand to make you a new one!
Can I get larger quantities than what is available on your site?
Yes! Depending on the product, we may be able to accommodate larger orders. Email us with which product and how many you'd like and we'll let you know what's possible!
Do you offer free shipping?
Yes! All orders based in the US over $35 automatically get free shipping.
How can I get in touch?
If you have any issues or questions, we are always happy to help. Email citruskidsco@gmail.com for the fastest response.
What size are your sunglasses?
We include measurements of our sunglasses in each individual product listing, but we typically recommend our sunglasses for ages 4+. They can fit younger children, but the charms can be a choking hazard that requires strict adult supervision for anyone younger than 4.
Do the sunglasses offer UV protection?
Not at this time.
Do you do custom orders?
Yes! Please email us at citruskidsco@gmail.com with what you are looking for. We can partner with you to create a custom bow or pair of sunglasses with any saying, name, and/or charm that you may prefer!
What's the story behind the brand?
We are a mommy daughter duo who started our company together loving all things kids' accessories. We are based out of a town in Florida known for its orange groves and named the company to honor the hometown heritage. We often pop up at local Central Florida markets and hope to see you in person!